SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||3-4 Business days on selected products. Other's 10-15 days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Incredibly cute device, if not for a crumpled box you could have given. it was a month. everything is fine, nothing broke, but you could put the navel for a safe guarantee.
Beautiful Object!! Very good quality and fast shipping. Very serious store
Very beautiful charging. Wings are super, illumination is class. Bought as a gift, the customer is satisfied. Box, true, all crumpled
Does not work
it works. delivery took 20 days in total. the outer box is not protected, but inside the box is well-packed. so, it works, but the box looks pretty banged up.
Super génial !
The charger is just as described on the page. It's very nice! I love it! The bad thing is that the box and the envelope came in broken.
Cool charging. She came in safe. The lower circle refused a large one.
The box looks like it was kicked all the way to its destination. Despite this, the product is intact and works. One of the wires hooked on the wing, because of which the wings did not open, but it is easy to solve by picking up the wire with a long thin object and removing it in the direction.
Packed badly, the bottom burst or such sent
I'm delighted, the charging works fine, the wings open and close, charges quickly, the only negative that I did not like that the sides stick out wires, but it's not critical, I advise
Charging beautiful, wings open, everything glows. Walked for a long time
It’s super cute just like the pictures. It did come in a box beat up like it had been in a fight, but it was fine. I’d buy it again.
I absolutely adore it. Doesn’t charge fast buy looks spectacular
Beautiful product, unfortunately bad packaged, feet with which it on the supporting Rod sits was taken down, do it yourself can restore happy
I LOVE IT SO MUCH!!!