SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect!
I took size 45, I usually have Nike shoes EU 44 (US 10, UK 9) so I hope this knowledge helps someone during choosing size. It sat perfectly to me. So if you wear Nikes, take those shoes +1 size of your usual. Exactly as described! I can't wait to try them out during my cliff jumping trip to Mallorca this summer. Item came very fast. Item arrived in 3 weeks to central Europe
Goods received. The quality is excellent. At his 43 took 44, sits perfectly. Thank you store.
Attentive and helpful store, excellent quality, are my third shoes, thanks for fast delivery
I have received my water shoes very fast, they are according to specifications, good matter. I'm glad, recommended.
The shoes are very light and flexible, the size corresponds to the tables, my friend is very satisfied. I recommend, i will order new one in my size for me Delivery time very fast, about 14 days to the Czech republic
good quality. I normaly size 44.5 and take 45, it's perfect.
Fast delivery, the size corresponds to the table 36(23 cm) cool slippers))) spacious and more convenient, norms. Shop recommend!
Up to Sochi 3 weeks, I wear 42.5, and ordered 44 size-sat perfectly. Order 2 sizes larger. Worth your money.
всё как и ожидал. запах есть, но выветрится. жду поездку на море, а затем на рыбалке найду применение. интересно как ступнями комфортно будет после купания. думаю всё равно снимать захочется. главный расчёт на защиту от гальки на пляже и ракушек .
Very accurate. I'm glad I purchased this product. Budget friendly shoes. In the first couple of steps, I was reminded of how soft and cushioned the forefoot is. It's definitely one of the softest quick dry wading water shoes.
Great water areas. The sole is dense, but it does perfectly bend. Not heavy. At 40,5 size took 42. Well sat down. Recommend.
Good slippers for walking along the sea, flexible.
Extra fast shipping! Arrived in 14 days! Quite good quality, comfortable and very nice.
Very comfortable!! Fit exactly with my 44 size. And looks nice and soft but it has a strong odeur like rugby! Chemical
Delivery to Kiev is just over two weeks. came in a bag with a clasp. In my full 43 ordered 43 size. They sat perfectly, almost do not feel on the leg very light, and look chic, the threads do not stick out all the glued smoothly without visible residues of the glue, they are not the store used a little gift. Thank you again for the quality fit to the summer.
Супер! всё как на картинке! отличная работа и материалы!!! рекомендую! размер в размер
30.01 ordered 09.02 received in MOS. OBL Super shipping not via Russia post. recommendation via other delivery agent
Veryfast shipping. As described. During the weekend I will try them in the water.