SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for any Summer loving girl
A good suspension, worth its money, did not notice defects, there are no scratches and chips. I would like a chain longer but also looks good. Waited for a month, came to the mailbox, packed in a package and bubble film. Recommend!!!
Very beautiful!
So beautiful! Ordered on: 11-11-2019 Received on:12-01-2019 Packaging: The package came in a secure bag that kept it perfectly intact, it was also wrapped in an additional plastic wrapper! Product: The material is different in the chain part and the actual shell. The chain is made up of a metal material and the small beads spread out are a plastic like material painted in gold, it is not possible to tell unless you feel it with your hands. The shell pendant appears to be an actual shell covered in a material to make it shiny and protect it, it is also painted with stripes of gold that seem to be sealed in. There is no flaking or scratching I’m very impressed, the spikes on the shell are a bit pointy so be careful to not press into your chest when wearing! Overall: I would definitely recommend the item you get exactly what is pictured, as long as you treat it with care it will last a while. Thank you store!! :)
The chain and the shell are really beautiful! Top quality! Nothing is broken! Perfect packaging! Thank you very much!
A little lighter pink than the picture, delivered within two weeks !! Thanks store
I am so impressed with the look & craftsmanship of this necklace. It is beautiful & will make a wonderful gift!
One item came slightly damaged but all look just like in pictures
it's perfect
Very pretty
the pink she'll could of been a more milky pink. but I love it
Loveeee the quality - it’s just beautiful
Pretty good
I would highly recommend this store. I am very happy with what I bought at a great price and promptly delivered
The necklace came packaged very securely and looks exactly as it does in the photos provided by the store. I like that the length of the chain is adjustable. I am very happy with this purchase!
Good product in relation to price quality.
Very pretty Necklace...
Good quality