SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the store is just the best. savings for are totally worth it
great quality! accessories for iphone just perfect!
Buying in this store was a decision of the month :)
Such an inexpensive is great! Best webstore ever!
After a long search I can safely say it's the best price for out of all the other options.
as good as always. will order again soon
looks damn cool!! LOVE IT! thanks to store!
Incredible package, great store, recommend!
The cover on the camera is full of garbage, plastic protection all in scratches. I do not advise taking.
Came in three weeks. The box is good, plastic, I will add a tip.
accessories for iphone is good. Arrived quite fast.
accessories for iphone is really what I wanted. thank you!!
Perfect thank you!!
Cool! The parcel came within 21 days! It's very good! Seller recommend!
I ordered October 11, it came on November 15. I liked that the store so well packed + there was a puffy film. The seller is sociable, agreed that the parcel came immediately home. Everyone is happy
Came quickly, sat well, beautiful color, good packaging, everyone is happy
Excellent protection from scratches and breakage
I just noticed that there is another screen protector. All is good. No scratch.
Black,Gold ,and silver three kind color ,very beautiful ,full protection for camera
Good protective glass, in a film on both sides with two napkins. Not quite well now fits the case to the camera, but maybe it's only my case is not very suitable.
No scratches，Very Good!
After tearing the surface of the protective film. I found it very beautiful !
Get Well and quickly
Perfectly packed
set of characteristics is not as I counted on, to my dismay. The color didn't truly fit what can be judged upon the photographs, and even though it's still cute it's not worth the payment I paid. I got on the basis of various plausible opinions but when I got it, it was not quite what I was awaiting it to be.