SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
chegou bem rápido, tudo conforme o anuncio, recomendo a compra
Flashing light is on really good. Daughter birthday gift giving her a leisurely.
It took only 12 days to get to my house the shipment, I loved them sound great (sound quality and volume) it came well packaged the only bad thing is that it came as dirty in one part (last photo) and though clean it doesn't come out: c
Arrived very fast in 20 days. The Bluetooth connected super fast. Yes wonderful and you can control volume in the fitting is also adapted to fit straight head. Excellent!
Very good product, as described by the store. Fast shipping.
Good headphones, the sound is excellent, work with the wire and without the wire, the color is beautiful, glow well, everything works shorter. The wires also work, it came in good condition. Awesome headphones.
Sent the store headphones super fast and delivery to Latvia in 10 days. it is super fast. the goods are super. delivery is super. everyone is advised by the seller.
наушники превзошли все мои ожидания!!!Я думала ,что не будет работать подстветка или звук будет некачественный. Но все оказалось безупречно. Все работает, есть провод для наушников, все в сохранности. Рекомендую, не держится на соплях, нет эффекта дешёвого пластика.
So cute. Packing also meticulous sound quality is also not bad four!
My daughter really liked executed qualitatively, Bluetooth found them immediately, the sound is pretty good☺️There is a possibility of connecting through the wire, there is a possibility to turn off the backlight, in general, for its price is very cool
The headphones themselves pleased. Size for the child, but suitable for an adult, if you like this style. Plastic of pure colors, pleasant to the touch. At the top of the headband, a soft cushion made of the same material as the ambushura-will not press the child's head, even if the headphones are too big. Ambushurs are pleasant, well adjacent to the ears. All the connectors and control buttons are assembled in one place, which is quite convenient. The control is normal for similar devices, but in the kit there is an instruction where everything is written. You can connect via Bluetooth or the reason from the kit-works perfectly in both versions. Flashing is turned off by holding both volume buttons. The sound surprised and pleased-all the frequencies are present, Bass reporting without wheezing. Not hi-fi, but for its niche is very worthy, for children's ears you can not be afraid. Now about the unpleasant. Ordered 11.11 and received only on February 27. 97 days delivery-no gates. The order was made with the calculation for a gift for the new year and suddenly such a casus.
I love them! They're beautiful. Exactly the same as the description. The led lights work and the sound is good. Also isolate the outside noise. Slightly boys for an adult but it doesn't matter. It took just over a month to get to Mexico. There was No need to communicate to vendedoe. It came perfectly packed and loaded, ready to use. I totally recommend. A little crushed by the packaging but fine.
I love it, it's perfect very good quality
Very beautiful Thank you very much ^-^ Very nice thank you so much ^-^
Perfect! Are wireless but also have kabelek as if you rozładowały, sound is perfect, best regards!
Fast and fun to wear them it’s for my 3 yr old neice and i am sure she’ll live this!!! Sound great with excellent quality.
I’m absolutely in loooooove!!!!!! I adore them!!!!! They are the best thing happened to me in a while !!!!!! Aaaaaaa work perfect bass is superb!!!!!!
I really chewed that there would be something to work, but it came safe and sound, the sound is not bad, for such a sum is very good) went 16 days to the Tula region
I loved them. They're amazing. Even the case is beautiful. The only thing is that it comes a little striped but all the rest is perfect, and they came super fast
It takes longer than expected. But I understand the situation. The product muuuuy bello exceeded my expectations. Everything works fine.