SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||3-4 Business days on selected products. Other's 10-15 days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This interactive cat toy is one all cat owners should add to their list! I was looking for something that was inexpensive yet would keep my 3 cats entertained when I am busy and can't play directly with them and I am so glad I purchased this moving fish. It came exactly as described, had a fragrant catnip package included, was easy to get assembled and charged quickly! As soon as I set it down on the floor, my cats were on it. It doesn't go right off- the motion activated sensor is programmed just right so your cat will need to nibble or swat a couple times first before the fish toy will start flopping around. It looks realistic how it flops and it majes a sound similar to a mouse squeak as it flops. One of my cats jumps in the air each time the fish toy starts flopping, even though we've been playing with it for a week, it always takes him by surprise. It is hilarious!!! Definitely a must-have cat toy! It comes with a USB cord to put in your plug to charge. While it is charging, there's a red light. It stayed charged for 3 hours no problem. Just turn the toggle switch to OFF when done playing to keep it ready for play later on.
When ordering this, I wasn’t sure how the cats would take it, whether it would be fun or just plain too scary for them. Well, it’s THREE/three cat thumbs UP at our house! Each of them absolutely LOVES this crazy fish toy, due in large part, I am sure, to the delightful catnip aroma. The grand kids love it as well, although one of them jumped and squealed the first time they picked it up and it moved, which was grand. So glad to have come across this fun toy. It arrived charged and ready and I still have not had to charge it yet, so it holds its charge for a very long time. We’ve had it for about a week and everyone is still loving this fish!!
I gave Hope the fish cover while charging the battery at my computer! She enjoyed playing with it and I think it helped her feel comfortable with it on the initial introduction. The part I appreciated most about it was that she spent time playing in the living room it while my boyfriend and I were sleeping. We usually keep her in the room with us because she tries to jump places she’s not allowed, but she had her fill of the fish, and then came and napped with us. It keeps her company! She’s a little co-dependent, so I think it’ll help her when we go back to work. I like to imagine when she played with it without the motor, and then I put the motor in, she was mind-blown and wondered how it suddenly came to life X)
Since opening this toy, my cat has refused to put it down. He has spent literal hours just carrying it everywhere with him and watching it until the battery finally died and he lost interest. Luckily, the fish has a rechargeable battery so I just plugged the fish in overnight and it was as good as new in the morning. He likes to carry the fish everywhere with him, it even came bird watching on the windowsill with him. The motor to the fish isn’t loud but it isn’t silent either, the fish has an on/off switch so I make sure to turn it off at night time while it’s recharging so that I’m not woken up by a stuffed fish flapping on my face. Definitely a fun toy for cats and it comes highly recommended by my cat.
Actually my timid tuxedo cat was wary of the fish…flopping or still. So I gave it to a friend for her gregarious Maine Coon. She loved it! As she’s a big girl – 17lbs. – the fish is perfect for grabbing. The flopping was an added delight. Then the dog got interested. Tip: so your cat doesn’t tire of the fish, allow a limited playtime, then put it away for another time. Then it’s always new. Overall a quality product.
Excellent quality! There is a zip compartment in the belly just open it up to switch it on/off, or charge it, or add a fresh catnip pouch (optional, it came with 1). Kitty loves it! She’s a feisty 3-year-old, was a feral stray kitten we found at about 5 weeks, still retains some wild ways. We had to stop letting her out because of killing things like frogs, baby bunnies, etc and she brought a live mouse in through the dog flap about a month ago so now she’s grounded for good. With keeping her inside she definitely needs appropriate outlets for her instincts. This fish is a good size for her to grab and kick. Great workmanship and materials. We’re having fun watching her enjoy it.
Thanks much for the excellent communication about my delivery. My beautiful Big Red Burmese Boy Mr Marko Cat received his own present – his very own “Kicker Fish!” I add extra Catnip to them for extra fun! Mr Marko Cat has 1 Kicker Fish upstairs and the other one downstairs- he loves them both so much!😺 Will try to upload a photo of Mr Marko rucking his “Kicker Fish!” 😻🐾😀
I bought it for my cat. It loves this thing and it looks so real. I posted my cat playing with it on Instagram and people have inquired where I got it, and want it for their cats and dogs.
Appears to be well-made, and soft. I only charged it for about 20 minutes, and it is still able to flop after a solid half-hour of play with Ailee. Great purchase!
My cat Petey has taken complete ownership of the toy. He is attacking the other cats when they go near it. I had no idea it would be such a big hit with the kitties. The fish find flop like a fish out of water. It’s great.
Cats were a bit confused at first and it did take catnip to get them interested. Fun toy for them but likely only during limited catnip playtime. Hoping they may get more used to it and intrigued. Will rate with more time with it. Easy to charge. Update: Cats seem to be enjoying this a bit more and dragging around the house.
Our cats loved rubbing up against this fish toy. first they get curious when it started flapping back and forth. A nice interactive addition to your cat toy collection!
I originally purchased this product for my 2 cats to enjoy, but to my surprise when it arrived my cats ran away from it and were afraid of it. On the bright side, my chihuahua absolutely LOVES IT! lol
This is a cool little fish out of water. I like that it is activated by a sensor when they touch it. I sprayed some liquid catnip on it for a little added fun and my little guy is loving his new toy.
The motor scared the bejesus out of my cat, but she loved the toy without the fish flopping around. I just put some catnip inside of it and she warmed up to it almost immediately (she just doesn't like how loud the motor is).
To preface this review, my cat does not typically like to play with toys— I barely had a chance to remove this toy from the packaging before my she tried to destroy it. She loves to hate this fish!
This is definitely for use as a cat toy. My cat is a little cautious but does a quick stealth attack on toys when no one expects it. So, she has checked the toy out but is waiting for that prime opportunity. But, I'm pretty positive it will come. Will update review if possible.
I just received it so I can’t speak to charging or durability, but my cat took to it immediately! He’s currently rolling around on the ground with it (watch the video I added!!). It’s super easy to use and there’s a little pouch inside for catnip. Seems to be good quality too! Nice and soft and kinda looks like a real fish if you look quickly 😹
My cat is entranced. She plays with it all the time. It's very responsive to touch and holds a charge for a couple of days depending on how much it's activated. Worth the money to keep the little one entertained.
My cats love it and it came fully charged! Very entertaining they love the catnip. Overall happy :)
Megatron loves his fish. He carries it around with him and interacts with him. Great purchase!
I like the size. My cats love it. Won't leave it alone. Sleeping with it now!! Really doesn't want to share. Very entertaining.
My cat loved it and so did I! Tons of playtime and less bleeding legs , perfect size!
the cat's liked it about for 1/2 hour, even I re-charged it and had it dance in full power ... I even put it into a clear plastic bag to have some more noise.. my cats got bored and did not even turn their head.. I guess I have spoiled cats
Very realistic soft toy. My cat is happy!