SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||3-4 Business days on selected products. Other's 10-15 days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool, everything is right, delivered quickly, quality class
Very cool. Came very quickly
Soft nice, cool, all I can say, it's super
Avocadik came pretty quickly, in 21 days. Throughout the journey was tracked. Very soft and pleasant to the touch. Of the minuses only that the fur falls out and the face is a little curve, but it's uncritical. Ordered 30 cm
Ordered 40 cm The order came very quickly Avakado is so cute, fluffy. The daughter is happy. Thank you store
Excellent quality, very fast
Cool toy! In perm came for 2 weeks!!:) soft and pleasant to the touch, the size corresponds to the description, does not smell anything. Only the tail, here, not in the place where the store is written, so 4⭐
Thank you very much, everything has come)
Well enough, the store answered the question, a month somewhere to perm went
The material is very good, soft. Bright saturated color. Sent very quickly.
The order came quite quickly, corresponds to the description, I liked everything, thank you)
Cute little toy. Quality norms, useful for a gift.
Much better than expected. Come in 4 weeks in Belarus. high quality, no smell, very cute, fluffy and soft. Advise.
All fine. quality is good.
Like a toy, color and kind of fits the description details and photos. Nyashka cutie. Delivery fast. Seller recommend!
Delivered intact. Corresponds to the description. I indicated the wrong index, but the store settled everything and the order came. Thank you seller! Avocadik pleases ^ ^
Great funny toy. Very nice and cute. All as in the photo of the store. The courier brought home. Returned some money through cashback, which pleased. Return the money spent, follow the link https://letyshops * Com/SOC/SH-1/? r = 3432623 instead of * put a point, and get the money back. Register on this link and get a nice bonus. Returned more than 8000 rubles.
Very good product. Good quality, very soft. Perfect for decoration. It is as shown in the image. The order came to me very quickly. Very satisfied with the purchase.