SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good insole. On the photo I thought that it was slightly higher, but it turned out to be normal height and thickness. Size fits. I did not communicate with the store. the shipment is fast.
Excellent insoles! Size fits! Delivery about three weeks. I did not communicate with the store, I sent it immediately.
Insoles are excellent, they fix the leg well and there is an opportunity to fit under their size. Came quickly, shipping and delivery on time. Seller recommend. Special thanks for the additional pads
Very cool insoles, only a little small, but not scary to wear. Thank you
Thank you for the good quality product. Everything, as in the description. With the store did not communicate, thank him that everything corresponds to the quality, very satisfied.
Insoles are excellent, I plan on sneakers for the child, there is a markup where to trim on the right size, valgus is not tight. Got there quickly for 7 days.
The order came quickly, quality insoles, thank you to the store
I like everything, I did not lose it)) thanks to the store!!!
Very good quality. From 28 to 32 size.
I recommend the goods and the store. Insoles are cool, only ordered large. I will order less.
Quality class, came the parcel by mail in 7 days since the order. There is no unpleasant smell, I liked the quality. Insoles are comfortable, easy to put into any shoes. The child immediately became more even. The problem of the valgus foot in my children began with the first steps. The doctors said it was okay, but the legs were clearly concave inside, the flat feet began. In general, I decided to buy a try. We live in the village. We can't do anything else. Better than nothing. In general, I advise insoles. I will order more, for all shoes.
Excellent, very good quality and material, I would recommend 100%
seems good not yet tested
Стельки такие же как в описании. Отправка и доставка быстрая
Thanks
Alas size is small
Looks like an anatomical form, sent quickly, came quickly, plus a gift from the store, satisfied, you can order
Everything in accordance with the description! Thank you very much to the store for the gift)) I recommend the seller!
Cool insole, recommend salesman .... Cool Gifts and expresowa delivery for Polish 13 days
Orthopedic insoles. Corresponds to the description. Delivery took less than two weeks. I recommend and the goods and the store