SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The beast, not the machine... Thank you for the fast delivery!
Delivery from a warehouse in Moscow to the city center in Bashkiria in 5 days, Courier IML. On IML a lot of negative reviews in other regions I am IML pleased. SMS came to confirm the order on the IML website, then the courier called, agreed about the delivery time. The massager liked, looks and touches quality outside and inside (disassembled for interest). I am very pleased with the purchase, I recommend the store. Many friends, including practicing massages, wanted one, trying how it works.
I recommend it super
Amazing massager, highly recommend. Shipping super quick, roughly a week. Overall very very good value massager
Delivery from Russia for a week to Belgorod. Massager as in the description. Convenient case for storage and transportation. The gun works. As in use it is not clear, I will add a review later.
The quality is good. The product came 2 weeks after soposed to arrived. For the amount it's good quality, not as the original but the price is 5 more cheaper.
I received the product that looks great and works well, but they sent me a charger that is not suitable for an Israeli outlet, after I mentioned it in the order
The parcel reached 47 days from the date of the order by courier to the address packed well the goods correspond to the description of an excellent massager charged on 80% thanks to store.
Excellent thing, used hypervolt, and I will say the difference almost did not see. I advise everyone
woe fast delivered to Ireland less than 3 weeks. might order another as this gift for brother. several massage heads in case. easy fit. quiet noise when on. good massage. bought in recommendation and will repurchase.
-The product as well received, shipping to make you satisfied. Working over will be without trouble this old Available the forward.
I ordered many guns and they arrived very quickly
Looks to be of good quality. Came at a really good price. Bag and accessories are top notch. Shipped quick too. Thank you!
Заказ дошел в целости и сохранности. Массажер хорошего качества и можно применять в профессиональном массаже. Думаю в работе не подведёт. Имеет 20ть вибраций на каждую часть тела. Отпишусь позже после отзывов моих клиентов)).
Пришёл за месяц. Трек почты России показывает, что отправлено было только через 12 дней. Чехол незначительно замят (зная нашу говнопочту не удивительно). Массажер не работал (безопасность питания даже не загорались светоиды на ручке, с питанием - загорались, он больше ни чего не работало) и внутри него что-то болталось. Разобрал батарейный отсек, увидел не подключен один из контактов (на фото их два). После под соединения заработал исправно Инструкция для тех у кого такая же беда: Ручка (батарейный отсек) отсоединяется движением вниз с нажатой кнопкой на боку. Затем снимаем грипсу (стягивается). Далее снимаем (поддевая скрепкой прямо у выключателя) наклейку на месте выключателя (она как кожанная). Под ней выкручиваем три шурупа. Со стороны контактов разъединяем щель в пластике, затем увеличиваем щель по бокам с каждой стороны пока не раскроется. Одна из частей это сегмент цилиндра, место где кнопка не разборное
great massage gun it works perfectly it's a really good quality product
tutto ok da provare spedizione rapida
Exactly as described. Nice and complete box with many accessories and a good charger.
The gun is awesome! Works really well and is pretty quiet. Delays were expected due to covid but i was happy to take wait.
Arrived after 3 months and only what שמנחם which is amazing recommend very