SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
White color.
They're so cool you put them in the light and they shine
Gain light from the sun and then glow in the dark
Not yet charged. Took on 38.89r
Shipping to Poland is 21 days. Products consistent with the description. Shoelaces especially zachwycają children, mega recommend.
I took my niece. everything is fine . Seller satisfied Thank you.
Glow only after ultraviolet (flashlight UV light). Just from the table lamp do not glow. A little thin.
Дошло быстро. Товар хороший. Брал 80 см, но для высоких детских ботинок оказались коротковаты. Светятся но слабо.
быстрая доставка отличный товар надёжный продавец сделкой доволен
They glow very bright and 120cm is perfect for vans old school shoes
Excellent laces, I'm happy! Came for a month in Uzbekistan
I received the goods, cool. Charged from the effects of light.
I loved them! The length is described and the luminous effect looks great! Very satisfied
Glow Drove to the mailbox for almost 2.5 months Simpot. Half-Marathon did not check
It's not reflective. I didn't read it carefully. So my puncture. But the goods correspond to the description. First you need to hold them in the light, and then they give this light in the dark
I bought 50. We came in a couple of weeks. Description correspond.
Top too
I liked them too much since I thought they weren't going to shine in the dark but if they shine and I pretty much loved them.
Arrived in less than 1 month and shines well.
AChEI legal!