SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product looks great and syncs quickly with the mobile. Elegant. I recommend it
Watch very beautiful and exceeded expectations. Super simple operation and complete. Advise the watch and also the store.
Very compliant with the product. It's just like the description of the page. Very satisfied with the resistance of your battery and battery charging life
It's very nice just as I wanted it
I arrive very fast works well I have tried it one day I will leave comment to try it more but for your price is great
bom
Finally a watch with good reading also day. The battery lasts almost a week. A little complicated shorten the centurino, but all in all feasible
Loved great
Am muiuto satisfied with the company with stores and arrived in 2 days delivery as agreed. I indicate without fear. I am very glad. Very professional team. Station and the clock and exactly what promised.
Hodinky jsou for here cenu super. Dělají what mají. Aplikace není v češtině, but them jednoduchá, takže OK. Jediná Vada them sklíčku, matný flek, který se nechá rozleštit, but for pár minutes se objeví znova. Při rozsvíceném displeji flek není vidět.
Very good thank you, should come with the battery charger. Fast and helpful
Arrived super fast Congratulations to store Came, beautiful watch. Will do some tests then leave more information
Super very good and very fast I recommend the store⭐⭐⭐⭐⭐
Good product 4 days of battery life need sync with the application for the stats compatible with my iPhone the only concern and the date of birth that we can not inform
Got fast, thanks! Connected through the application to the smartphone, all functions work. I liked the clock.
I love it, its functions just like the description. Very elegant. He also arrived very fast, in 20 days to Colombia. Thank you salesman.
Hello everyone! The watch came quickly, the packing is beautiful! The build quality and materials are excellent, branded box. came discharged, but not critical! For a stylish and high-quality thing to you here! I recommend the manufacturer and the store!
god but a cant not conektet to my mobil and cant not set the time
Excellent watch and easy to set, looks elegant, I made a good investment, I recommend 100%, bring to remove links from the bracelet and put it to your measure which is very good
Ждал 3 недели с момента заказа - недолго. Часы пришли целыми и исправными. На вид весьма солидные. Со смартфоном коннектятся по приложению Tfit. Не разобрался пока с переключением циферблатов, как-то их мало в проге. А так пока всё ОК. Продавцу СПАСИБО! Поюзаю - допишу что-нибудь.