SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She came in right and she's very cool.
Fast shipping But not stable at all impossible to take a photo it's cloudy!!!!
Received, thank you
The shipment was on time and the product corresponds to the description. It really does the job but unfortunately can't zoom out lesser than 12X once it got set up. The package was good! store's recommended!
For good time
Monocle went to Kursk region less than a month. For such a cheap device surprised quite high quality shooting. For example: from above the room from afar, from below-an approximate photo of the box on the iPhone 7. However, you need a tripod, otherwise the image will be blurred.
There is no proof
exactly as desired and looks like pic. however it is blurry I don't know if it is defective or just crap. shipping was really fast less than a week.
Nice one
Good product
Received the lens, everything seems in order, didn't have time to test them., so no info about that.
quality is just okay as expected
The item is bigger than I expected. Quality is not so good, but totally fine for this price. Very easy for dust to get inside. Fast shipping. Thank you.
It came faster than the stated deadline. The lens is a little cloudy, especially noticeable at the edges. On the inside is a piece of plastic, in some cases it is visible in the photos
Very long delivery, had to open a dispute, but while it lasted the parcel came, the lens itself is excellent...
Great all. Now I can take pictures of animals without spoiling at a great distance. Thank you.
The goods came, whole, cool. Zoom is good. Thank you to the store.
arrived in time. the service here is just the best.
The product corresponds to the description. Delivery is fast. Prodovtsa recommend
i'm truly happy to find such a low priced available online
For any budget is a good choice
Quality price OK. You can't order more for that price. It fulfills its function perfectly.
Super! I have 8x binoculars-this nozzle approximates even better, so 10x is exactly there. You can use it as binoculars-only from the sponge the nozzle for the eye is cut out and everything
Great quality product and arrived early, great store.
Really works and approaches well!!! I am pleased with the store✌️