SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||3-4 Business days on selected products. Other's 10-15 days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I never really thought anything of these gels. They just looked like overpriced kids' slime but it really makes it easy to clean out all the little edges and crevices in your car. I first vacuumed like I usually do, did a once over with a wet cloth and even used another car detailing brush to clean out the big stuff and the main dirt. But there's always those little crumbs at the bottom of the cup holders and in the little phone tray that I can never get perfectly cleaned. With this, I can say that I finally got my car cleaned exactly how I wanted it. Not a single crumb or speck of dirt left anywhere on my dash, vents, center console, cup holders, door handles, control panel or steering wheel console! I love how this actually picks up and absorbs the dirt and not just "dusts" it around. It's like using a wet cloth that has sticking powers to it. One small thing it didn't quite get was in a small gap near my gear shift. The gel somehow just got stuck instead of picking up and cleaning it out. For that spot, I used a stiff small detailing brush. Other than that, I would say that this does serve an actual function for car detailing that no other tool, cloth or brush can do. I think the price is a little high but oh well. I'd probably only have to use it once a month so if it lasts me a year then that would probably make it worth it for me.
Cleaning gel is easy to use. It sticks all the dust out of my keyboard. I also used this to try to clean my car. It does a pretty good job. However, I question how many I can use this until I have to throw it away. I will do some updates if I have some results. It might have some cheaper in the market, but I think it's good for it's value.
I read the mixed reviews but bought it anyway. I am a car fanatic and clean freak. I love this product it works exactly as it is suppose too. As for the reviews that say it falls apart if you run it under water... the directions specifically say do not run it under water. There is no need to do so anyway. the purpose of the product is to pick up debris and it does just that. I would highly recommend
I didn't know what to expect as I had bought similar products before that cost less and where in a pouch. When using them they would shed little pieces as you were using them. This is pliable, well packaged and works well to get into all the crevices of the dashboard and console of my car. Happy with this purchase!
I was looking at cleaning supplies and came across this gel thingy. I thought what the heck I’ll try it. I was really surprised at how well it cleaned my computer keyboard and then the vents in my car & truck. I am pleased with the service and other than price I’m happy with the purchase.
This product is easy to use in small places because it can conform to the area used. I’ve been using it for awhile and will certainly buy another in the near future. Since it’s fairly new, I don’t know just yet how many uses I’ll be able to get out of it. I could see right away where it was working. Even using a vacuum in some of the crevices didn’t help so this was great because I could use it with my hands, fingers or the assistance of like the rounded part of a pen with this item around it.
This thing is amazing and addictive to use. It is unbelievable how well this works. It feels wet to the touch but, it doesn't leave any residue and it pulls the dirt right off and out of the crevices of your car.
Great product, especially for asthma sufferers like myself! All the dust is absorbed into the gel, instead of being released into the air. I've dusted intricate things I was never able to get into before!
This stuff is GREAT! I never thought to buy goo to clean my car but I wish I would have started by now. If you want a detailed clean that is simple and can get in the smallest places then this guy will be your best friend! Will repurchase when I run out!
Fast shipping. I really loved it. You can cut it by hand to pieces so you don’t use the whole thing which I prefer, so when the piece you have in hand gets dirty you can throw it away and start with the second I loved how it cleans and doesn’t leave a trace or anything. Highly recommend it 👍🏼
I bought this cleaning gel after I saw it in an add on social media. At the beginning I thought it wasn’t worth it but after I tried it it turned out very helpful and efficient. It really cleaned my car and you reached places that are very hard to reach. Also you can use it dozens of times before you have to get a new one.
It can stick out dust from corners I can’t reach. I ran a little test when I received the item. It turns out can clean my keyboard very efficiently. Recommend!
It is very stretchy and so easy to deep clean the vents, bottom of the gear shifts and other unreachable places in my car. It also worked well to clean my keyboard.
Product felt a little loose when I first tried it but then quickly became manageable. I found the product to be very effective and I wou I'd buy it again.
I didn’t expect too much but these things surprise me it was great in my car. Clean every corners in my car, it also works to clean the keyboard!
This is perfect for keyboard and car cleaning. All kinds of dust and powder trash should be sucked up and cleaned. Much more convenient than a vacuum cleaner. This brand is used for the first time. This packaging is more convenient than plastic bags.
It's really effective! I can not only clean the cracks and corners in the car, but also remove the hair debris from the cracks in the corners of my home, where I need to stick. After use, it can be used again after a period of time, but it is not unlimited.
Fast shipping, quality is excellent!!!
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
probably one of the best deals i made. thanks to the store!
as for my experience, is really worth ordering
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
another great order of ! no problems
is even cooler than i expected
is awesome, you have my 100% positive feedback