SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-4 Business days on selected products. Other's 10-15 days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in 3 weeks. Very light on weight. It is necessary to use to understand their quality. In appearance, they are made qualitatively. I took insoles for 100 rubles, which I think is very cheap.
The goods received everything is fine. It remains only to test in fact. Since my weight is heavy, I think that these insoles are not for a long time. Although the insoles themselves are good.
Insoles are super, for foot size 33-34 (insole 21,5) came up perfectly. Breathe, the leg is comfortable and not hot. Delivery is fast, this store will order another couple.
Пришло быстро. Продавец свою работу делает хорошо. Рекомендую.
En exactly as the store indicates, I recommend them are very comfortable, delivery was 12 days
Corresponds to the description, long delivery, I will check, complement
Everything is fine✨There are no complaints about the quality and size. Thank you very much
Delivery is fast, packed well, insoles are very comfortable, enough of them for about half a year of active walking, see the unpacking and product reviews on yutyuba, the channel Channel
on first it looks good...will leave aditional feedback after using it...under one month shipping
I 've been shopping for a while, for their price they're fine.
Shipping speed thanks to the merchant, did not experiment ..
OK
I ordered two different transactions, since if you put two goods at once-the delivery is paid. Perfectly fit the size, took several different, the quality is good and pleasant to the touch.
Delivered quickly. Quality is good. Recommend.
Very good for the price highly recommended for your footwear breathable to keep feet cool
The order arrived on time but at the local post offices they didn't tell me, I started a dispute but three days later they called me from the post office to pick up the package
Perfectas!! Ya son las terceras que pido, son geniales, no se deforman y son muy cómodas. Envío rápido. Volveré a comprar.
works really good, I work all day standing and no more pain in my feet. it's my second order.
The order is received 11 06 21 in the total parcel mail with delivery failed the store a large thank you for the order I will recommend it soft insoles pleasant slightly have a stop well.
Phenomenal, very fast delivery, just like in the photo, and very cheap, I recommend with the hands, thank you very much, store!
Mada toke kirezu ni nokotta Hikage no Yuki mitaina Omoi about Daite Iki Teru Nē Boku wa Kono Koi o Don'na kotoba de tojitara ī no Anata no Subete ga Ashita about nakushite Eien no Naka about samayo these IRU yo Sayonara dekizu NI Tachidomatta mom no Side it Issho Ni Mada tokenai Mahō no Yōna Soretomo Noroi no Yōna Omoi nimotsu about Kakae Teru Nē Boku wa konomachide Don'na Ashita about sagaseba ī no Tsumetai Namida ga Sora de Itetsuite yasashī Furi shite Mai ochiru Koro ni Hanareta Dareka it darekaga Ita Koto Tada soredake no Hanashi Anata no Subete ga Katachi about nakushite Mo Eien NI side no Naka de ikite Ku yo Sayonara dekizu NI Aruki Dasu side it Zutto Issho Ni
Ordered 6.05.2021, received in ukrmail 3.06.2021. Track tracked. Everything was intact. Insoles are good, comfortable, correspond to the description. Shop and delivery thanks. Recommend!!!
They seem a little flimsy, I hope not and they will last and be comfortable
They 've arrived fast, a little less than 15 days. They seem very comfortable, they're soft. Not to Try
Looking forward to testing, shipping and quality ok