SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||3-4 Business days on selected products. Other's 10-15 days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is better than expected. Fits perfectly in my tackle bag. Besides the size, you wouldn't know there was anything different when compared to a regular pole and reel.
The reel that came with this pen is the best quality I've seen out of all the pen fishing poles I've owned. Very smooth casting. As with all compact poles, be gentle when collapsing the rod.
It’s somehow bigger *and* smaller than I imagined. This thing telescopes forever! The pen/handle is a little slick, but I’ve wrapped it in gaffer’s tape. The action on the reel is smooth, and it get’s the job done for “just hiking down the trail - HEY, THERE’S A POND!”
This is a really good pen rod, the best thing is the real how it doesnt break and can actually cast far, I use it for saltwater pan fishing for spot or mojarra, only think thats a drawback is the last part, sometimes doesnt slide in that far
Quick shipping, items as described. One of the eyelets came unglued but I just superglued it back on. The reel is very nice for being so tiny and you can still get a fair amount of line on it. It folds down so small. Very pleased with purchase.
Have yet to use it but I was impressed with the quality of such a compact rod and reel. Anyone who is a fan of fishing would love this item as a gift.
Really awesome product! Bought it for my husband who is an avid fisherman. He keeps it in his truck so he can fish little rivers or streams he comes across while our driving. Compact size, decent reel. Very happy with the product.
Easy to take around great little Rod surprised and how well it's made
Surprised at quality
Rod and reel work perfect casts good fits in pocket great would recommend for backpaacking
This is a awesome rod. The package came in early than expected. I took it out fishing on the first day. I caught a few bluegills and baby bass. Some of the fishing lines got tingle up but that a common thing. Overall very good rod.
It works great it did his job Thank you
Great fishing rod. I'm happy with it. Thx. I recommend.
Love how I can carry this on my bike and fish wherever ♡♡♡ IT!
Perfect for traveling very dependable would buy another one
Corresponds to the description I'm happy
Great product. Came in as described, really fun to use. I recommend the store!
I recommend. Very compact.
It came quickly! Great product for the money. Very compact and light weight. One of the guides did pop loose from the fiberglass, but was easy to fix with super glue. This is not a professional grade fishing rod, but that’s not what I was expecting for this price. Very satisfied with this purchase.
Used it on an overnight backpacking trip and wow it performed way better than expected. I had a lot of fun with this lil guy