SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! This thing made some old pillow covers look like new!! It took a little while to remove all the pilling, but it worked like a charm. 10/10. Would buy again!
Very impressed with this. My couch is a higher end purchase but has a weave knit that pilled up so badly. It looked and felt awful! I bought this because the electronic shavers seemed a bit too harsh for the texture of my sofa - this had great reviews and I can see why. Yes, it is time consuming and I will likely need to replace the 'blades' (they are basically different grades of sandpaper) but I would buy this item again. Take a look at the before and after!
I have a few blankets that have so much fuzz and it was driving me crazy. Got an electric shaver that did nothing so this was my last ditch effort and it’s AMAZING! Sure, it’s a little about intensive, but it works so well. I wish these pictures did it justice. I love that there are 3 size options plus the lint grabber. It’s so great. I highly recommend this product!
Fast shipment would do business again!!!
works pretty well, just needs a bit of insisting, especially good for removing pets hair
Long waited for the arrival. Immediately cleaned the sweater woolen, which was all in pellets. Perfectly cleaned. Loops did not form. I'm very happy.
I replaced the zippers in my daughter-in-laws sofa cushions, but the pills on the upholstery fabric made the cushions look dirty and worn out. I used the screen-like head to remove the pills. The cushions looked brand new. See photos. Gave The Lint Remover to her so she could do the rest of her sofa. Thanks for making an excellent product!
Delivery 3 weeks. The product corresponds to the description. Very good quality.
Wow! This thing made some old pillow covers look like new!! It took a little while to remove all the pilling, but it worked like a charm. 10/10. Would buy again!
!0 - TEN stars from my wife
Works. It got to Poland fast.
All OK. Yours
Very solid. Good handle, perfect.
Well received, tested before because a can aggressive. Thanks to the store.
Ça marche vraiment !
its an amazing thing.
It really works!
Very cool thing. It is a pity that I did not order before.❤❤❤❤❤
Not tried yet
This tool is very effective for removing dog hair
Worked well for our couch!
Fast delivery. Not the best fuss remover, the end of the "wire" has sharp edge that is slightly pulling on other threads.
Top
Perfect and super fast!
Take the balls off very well