SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order reached pretty fast, about two weeks Plastic is cast so-so, jamb and rubbing are visible, but the quality of shooting does not affect Case good The set is normal, the rubber bands are durable, the level and the sight are, the key too, plus the balls On the Nature to shoot at some chicken-most
It came very fast and everything looks good quality. I haven't tried it yet.
Muy buen conjunto por el precio no se puede pedir más. Las terminaciones del tirachinas no son muy buenas en pintura y bordes pero como digo en conjunto está muy bien.
Quick, and a real pass for what it costs. Very happy with the purchase
As described. Good looking. I haven't been able to prove yet.
! ! !
It's very cool, I love it. A little small for my hand, but it's great. More articles appear in the photo in addition to the tirachinas.
Good product but missing the instructions
Slingshot very cool to everyone I advise but the only problem with the lozer u do not go batteries they will have to buy and so I advise everyone
Compact slingshot, fast delivery from Spain to Holland. Did some quick testing. Curious if this is fast enough to hunt or shoot pigions. Time will tell
thanks arrived without battery☹️
Article equal to description. Looks good quality. No batteries (3 Lr41). The rubber bands look fragile but have hold.
Very good product arrived quite fast
We have to prove it. It has good level
Good quality. I tried it and it goes perfect. I ordered batteries for the laser because it doesn't bring them. The gift Gomes of excellent quality.
доставка около месяца. рогатка качественная, резинка крепкая.
Received in 61 days good quality I recommend this store 100%
Good stuff. Complete set. My recommendations to the store and the goods
Great as the description in best store to recommended
Me as described, the only thing missing batteries for the laser. Otherwise perfect. Shipping very fast