SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||3-4 Business days on selected products. Other's 10-15 days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Соответствует описанию. Светится разными цветами. Только пришло, пока интересно.
I placed the backlight not in the pot, but on the locker.
The lamp is like, the delivery is fast, everything is fine.
Chinese genius in terms of ideas is comparable only to their own hands in terms of production. The device is carbon monoxide, worked as much as three nights, lighting my trips to the toilet and my face is a smile. Then the LED got water (no, I did not pee on it, just believe it) and the Magic LGBT lighting went missing, jamming on the blue color. When disassembling the head with a diode, it turned out that the contacts are filled with water, acidification and the diode is partially dead. The collective repair covered the glow on the red color, the head was covered with thermal nozzles and in this form has been serving for a month. To buy definitely recommend, but be sure to provide waterproofing of the head with a diode with hot glue or transparent silicone, the device will live much longer.
Works only at full darkness and from 3 Pinky I would like to of course that there was a battery inside and so everything suits the thing cool will be used when running 2 minutes from the the the
The parcel came whole. Well packed. Everything works. The children are delighted. Everything corresponds to the description. Seller recommend.
Everything is fine, I recommend.
Delivery only 2 weeks, thank you to the store, I liked everything
Just like a picture. I 've already put it in the water and it works perfectly.
Товар полностью соответствует описанию. До Ростов-на-Дону дошёл дней за 10-12. Батареек в комплекте нет, но это и так понятно. Продавца рекомендую, главное чтобы долго работало.
c'est vraiment bien pour la nuit surtout ça se déclenche dès qu'on passe devant très efficace je recommande
Good product store recommended
Works for over a year. Ordered the second piece.
Good Goods, all as in the description, thank you to the store.
Zhanada, tүnde zhanada. Frying sensor bar
Gostei do produto, embora tenha demorado chegar no meu país mas fiquei satisfeita com ele. Veio bem embalado e é item bem útil para o WC. É só entrar que o sensor aciona logo as luzes para ver a sanita. Obrigada pela venda... nota 1.0000
The goods came in a month, everything matches, there are no batteries, but it's not a problem. In the light does not work, only in the dark on movement. If everything works, I'll buy friends for gifts.
Everything is super I really like this lamp, I do not narrow it in the toilet, but on the shelf in the toilet and when I go into the toilet at night, I light up up up
Great! Triggers when the door moves and turns off in the light it does not always stay active, I'm super satisfied :)