SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days on selected products. Other's 10-15 days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MRB SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty cute and fast delivery.
Arrived fairly fast and looks very nice.
Not too small or too big, the chain is a little thin. It might be better if you replace it with another one.
Very nice, the only detail is that it doesn't close the detail of the letters there all OK✌️
Nice.
The store sent my package very fast I arrive in 1 week and a half. Also the item is very nice, the sunflower is large. Previously I had orders for this necklace and for the first time the sunflower is larger in size. It's very nice and the material is good. Recommended.
Absolutely love it thank you for your service. I will for sure start ordering from y'all.
Same as in photo, good material quality, a little heavy
lovely. the finish, colour and detail is beautiful. the delivery was also timely.
I am happy with the product, mine will like it ^ ^ quality cord deserves 4 stars because of painting, not quite golden but pulling a little for brass, painting case skirt then come back and commenting ..
Do not close well, it's more a gadget than a jewel
The goods are good. I'll send you a photo report. But it's been a long time.
I knew there was no clip, I was ready for it. I think that it would really be better to attach a magnet (though the price rises) the thing itself is heavy. Count as 3 pendant on one chain. Looks stylish, I like it. Came quickly with the rest of the orders.
I am fully satisfied with their service
Looks good. The sunflower could have a little magnet or something to keep it closed. Right now it doesn’t even close fully . But in general seems okay. Took ages to arrive tho
Fantastic quality! Seller shipped the item almost immediately. Shipment was really fast considering the 2 weeks lead time. Definitely will purchase from this store. Reliable and good quality items.
My daughter is very satisfied with the delivery, fast, the packing is good, no defects, the store is well done!!!!!!!!!!!!!!!
Thank you very much, the goods correspond to the picture. The only negative is that they do not close tightly and do not exactly, and so everything suits. For your money top
Very beautiful.Seller very cooperative. Five stars.
They arrived very quickly and in good condition, they shine quite, good quality. I am very satisfied, I recommend
Perfect !!! ++++
Arrived Before The Time
very good thank you!!!
Looks exactly the same as the picture
It is just like on the pictures.